Privacy policy

ARCREATE takes the protection of your personal data very seriously. We take our responsibilities under applicable privacy laws and regulations ("Privacy Laws") seriously and is committed to respecting the privacy rights and concerns of all Users of our ARCREATE.CO website. It is our responsibility to properly manage, protect and process your personal data. This Privacy Policy (“Privacy Policy” or “Policy”) is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data. Your access to and use of the Service signifies that you have read, understand, agree and consent to all terms within this Privacy Policy. If you do not agree with any portion of this Privacy Policy, we ask that you please do not access or use the Service. PERSONAL DATA "Personal Data" or "personal data" means, whether true or not, about an individual who who can be identified from that data, or from that data and other information to which an organisation has or is likely to have access. Common examples of personal data could include your name, address, e-mail address,company details and contact and payment information. ADDITIONAL INFORMATION “Additional Information”, means information that we collect about you through the Service other than Personal Information. Additional Information may include, but not be limited to, (i) usage information and details about how you use the Service, (ii) browser information, such as your type, version and language, (iii) device information, such as operating system and network connections information (iv) access times and other relevant statistics, (v) pages viewed and content searched; (vi) Internet protocol (IP) address; (vii) identifiers associated with cookies; (viii) pages you visited before or after navigating to our website; (ix) subject to your device settings, location data; and (x) Content you create or store on the Service. Personal Information and Additional Information shall be collectively referred to as “Information” HOW WE USE AND COLLECT PERSONAL DATA

By using the Services, registering for an account with us, visiting our Platform, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein. If we change our Privacy Policy, we will notify you including by posting those changes or the amended Privacy Policy on our Platform. We reserve the right to amend this Privacy Policy at any time. To the fullest extent permissible under applicable law, your continued use of the Services or Platform, including placing of any orders, shall constitute your acknowledgment and acceptance of the changes made to this Privacy Policy.
This Policy applies in conjunction with other notices, contractual clauses, consent clauses that apply in relation to the collection, storage, use, disclosure and/or processing of your personal data by us and is not intended to override those notices or clauses unless we state expressly otherwise.
COMMUNICATIONS, REQUESTS. You may be invited to sign up to receive newsletters, email communications, or other communications from us in order for us to provide up-to-date information about the Service, and to publicize and promote certain content, products and services offered by us or our business partners that we think may interest you. We may also use your Personal Information to access your user account in order to respond to any technical support requests. When you initiate any communications with us, whether it be as part of a general query, a customer support request, or any other communication via the Service, our website or by email, you consent that we will use your Personal Information and whatever information you provide to communicate with you and to best assist you with your questions or needs.
This Policy applies to all users who use the Services except where expressly stated otherwise.
You agree not to submit any information to us which is inaccurate or misleading, and you agree to inform us of any inaccuracies or changes to such information. We reserve the right at our sole discretion to require further documentation to verify any information provided by you.
We use your Information to provide you with our Service that we are relentlessly improving all the time. We use your Information to (i) develop, operate, improve, deliver, maintain, and protect our Service; (ii) monitor and analyze trends and usage; (iii) personalize our Service and contextualize your user experience; (iv) provide and improve ad targeting and measurement (v) enhance the safety and security of our Service; (vi) verify your identity and prevent fraud or other unauthorized or illegal activity; and (vii) enforce our Terms and other usage policies. You therefore agree to provide us with whatever Information you create, submit, upload, send or transmit through the Service, including Content. The above does not purport to be exhaustive and sets out some common instances of when personal data about you may be collected.
DATA COLLECTION AND ANALYTICS. Our Service includes features that automatically collect Additional Information regarding your access and use of the Service. This Additional Information is used to assist us in keeping track of your preferences, create a more tailored user experience and better serve your particular interests and needs.
COOKIES. The Service or certain third parties that we partner with may use “cookies,” (which are small data files containing information about you that is stored on your hard drive), “embedded scripts”, web beacons, web storage, unique identifiers, and other similar technologies (collectively, “Cookies”) to automatically collect Additional Information as you interact with the Service over time and combine it with similar information from other services and companies. Cookies enable us to track your interaction with the Service, and target your interests to enhance your experience with the Service. For example, some Cookies are used to make login to our Service easier by remembering the last user account to access the Service through a particular device, while others assign unique identifiers to the device you use to access and use the Service for security purposes. We may also use the Information to analyze and regularly improve the use of our Service as well as other data analytics purposes. We may associate the Information obtained through these Cookies with your Personal Information so we can better customize your experience using the Service and provide tailored advertisements and promotions related to your specific interests. By using the Service, whether as a registered user or otherwise, you acknowledge, understand and agree that you are giving us your consent to track your activities and your use of the Service in accordance with this Privacy Policy.
You may have the ability to accept or decline certain Cookies. Most web browsers accept these Cookies by default, but you can usually configure your browser settings and, for example, refuse the acceptance of third party Cookies or all Cookies. Please note that if you choose to do so, you may not be able to enjoy the full functionality and all features of our Service. The Service may also use a variety of third party advertising networks, data exchanges, traffic measurement service providers, analytics and advertising service providers and other third parties to, for example, analyze and track data, determine the popularity of certain Content, and better understand your online activity. They may also be used to serve advertisements on the Service, facilitate targeting of advertisements or measure and analyze advertising effectiveness or traffic on the Service. SHARING AND DISCLOSURE OF PERSONAL INFORMATION AND OTHER INFORMATION
GENERAL DISCLOSURE. Generally, we do not sell, rent, lease or disclose your Personal Information to third parties, except if you consent to such disclosure or as otherwise described in this Privacy Policy. We may use, share or sell any aggregated, non-personally identifiable, or de-identified information we collect in connection with your use of the Service. Any of our affiliated companies, including all of their respective business units may obtain from us and be able to use your Personal Information in accordance with this Privacy Policy. We may share, disclose or sell Additional Information to third parties, but we do not disclose Personal Information to them, except as described in this Privacy Policy.
SERVICE PROVIDERS. We may disclose your Personal Information to third parties, business partners, service providers, vendors, and affiliates (“Service Providers”) for the purpose of administering, maintaining and supporting the Service, and other features, functions and operations in connection therewith. We use Service Providers to efficiently provide the full range of content, activities, services, features and functions we bring you and we also disclose your Information to such Service Providers for the purpose of providing services to us in connection with the Service. These Service Providers may store some Information on their servers, but they may only use your Personal Information to provide us with a specific service and not for any other purpose and agree to keep such Personal Information secure and confidential.
OTHER USERS. Our Service allows you to collaborate with other users of the Service. We may share Information about you and your use of the Service with other users of the Service, as permitted by its functionality. For example, you may provide certain permissions to other users of the Service to access and share certain Information included in your account, such as hosted content and usage metrics, through the account settings page. You may change or revoke such permissions by changing the settings of your account.
OTHER DISCLOSURES. There may be other instances when we may use, access or share Information without asking for your consent or providing you with notice, in the following circumstances: (a) to protect or defend the legal rights or property of ARCREATE, our affiliated companies or their employees, agents and contractors (including enforcement of our agreements); (b) to protect the rights, property, safety and security of the Service, our users, or others; (c) to detect and resolve any fraud or security concerns; (d) to investigate, remedy, or enforce potential violations or our Terms, this Privacy Policy, or any additional terms; or (e) to comply with any legal process, governmental request, or applicable law, rule, or regulation.
RETAINING YOUR PERSONAL INFORMATION We will retain the Personal Information submitted for your user account as long as you maintain an account associated with our Service or so long as we have an ongoing legitimate business need to do so (for example, as is necessary to provide you with the Service, or future email communications from us).
ADDITIONAL INFORMATION. We will maintain Additional Information as long as it is legally permissible in order to improve the performance and features of the Service that we provide.
LEGAL OBLIGATIONS. Your Personal Information will be retained as necessary to comply with any applicable federal, state or local law and to conduct legitimate business activities, obligations, resolve disputes, and to enforce all of our agreements.
You acknowledge, consent and agree that ARCREATE may access, preserve and disclose your Account information and Content if required to do so by law or pursuant to an order of a court or by any governmental or regulatory authority having jurisdiction over ARCREATE or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) comply with a request from any governmental or regulatory authority having jurisdiction over ARCREATE; (c) enforce the ARCREATE Terms of Service or this Privacy Policy; (d) respond to any threatened or actual claims asserted against ARCREATE or other claim that any Content violates the rights of third parties; (e) respond to your requests for customer service; or (f) protect the rights, property or personal safety of ARCREATE, its users and/or the public.
As the purposes for which we will/may collect, use, disclose or process your personal data depend on the circumstances at hand, such purpose may not appear above. However, we will notify you of such other purpose at the time of obtaining your consent, unless processing of the applicable data without your consent is permitted by the Privacy Laws.
USER CHOICE; DELETING PERSONAL DATA This section sets out the procedure for accessing, viewing, modifying and deleting your Personal Information. You always have the right to access and correct the Personal Information you have provided and generally you may review, update or delete certain information collected by the Service at any time by following the instructions below.
ACCESSING, MODIFYING AND DELETING OF YOUR USER ACCOUNT. If you have registered a user account on the Service and you need to access, view, correct, or modify your Personal Information associated with that account, we provide you with tools to do so in the account settings. If you would like to permanently delete your user account, you can do so by navigating to your account settings page or by emailing privacy@arcreate.co and requesting that your user account and the associated Personal Information be deleted. We may also delete your account and most of the Information we have collected about you if your account is inactive for a long period of time (but we will try to contact you prior to an account deletion initiated by us). Keep in mind that, we cannot promise that deletion will occur within a specific timeframe. There may be legal requirements to store your Information and we may need to suspend those deletion practices if we receive valid legal process asking us to preserve such Information or if we receive reports of abuse or other Terms violations. Finally, we may also retain certain Information in backup for a limited period of time or as required by law.
REVOKING PERMISSIONS. If you elect to share certain Information with other users of the Service through the Service, you may charge or revoke their permissions by changing the settings in your account settings page. Of course, if you do that, certain collaboration features may lose functionality.
NEWSLETTERS, PROMOTIONAL MATERIALS, SUPPORT COMMUNICATIONS. If you consented to receiving such communications, you can unsubscribe by either following the specific instructions included in such communications or you may “opt-out” of receiving marketing and promotional emails from us at any time by sending an email to us at privacy@arcreate.co detailing your request. Please note that “opt-out” and “unsubscribe” requests may not take effect immediately and may take a reasonable amount of time to receive, process and apply, during which time your Information shall remain subject to the prior privacy settings. Additionally, you should be aware that any Information provided to third parties prior to your election to opt out or unsubscribe cannot be retrieved or rescinded by us unless required by applicable law, and you cannot retroactively opt out or unsubscribe with respect to such third parties through us. We may also have features that allow you to submit information, questions or feedback to us. In those instances, we may retain your emails and other information you submit to us for our internal purposes, and to help us and our Service Providers serve you better.
SECURITY While no data transmission over the Internet is 100% secure from intrusion, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Information. However, regardless of our efforts and the device you use to access the Service, it is possible that third parties may unlawfully intercept or access transmissions or private communications over an unsecured transmission. We also limit access to the Service by our own employees, Service Providers and those individuals who are authorized for the proper handling of such Personal Information. We request that our Service Provider follow similar standards of security and confidentiality.
THIRD-PARTY CONTENT AND INTEGRATIONS The Service may also contain third-party links and search results, include third-party integrations, or offer a co-branded or third-party-branded service. Through these links, third-party integrations, and co-branded or third-party-branded services, you may be providing information (including Personal Information) directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party service that you visit or use, including those third parties you interact with through our services.
We, and third parties, may from time to time make software applications downloads available for your use via the Platform or through the Services. These applications may separately access, and allow a third party to view, your identifiable information, such as your name, your user ID, your device’s IP Address or other information such as any cookies that you may previously have installed or that were installed for you by a third party software application or website. Additionally, these applications may ask you to provide additional information directly to third parties. Third party products or services provided through these applications are not owned or controlled by ARCREATE. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise.
INFORMATION COLLECTED BY THIRD PARTIES. Our Platform uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies, which are text files placed on your device, to help the Platform analyse how Users use the Platform. The information generated by the cookie about your use of the Platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Platform, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
WE DO NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND/OR OTHER INFORMATION THAT YOU PROVIDE ON THIRD PARTY SITES. We do implement a variety of security measures to maintain the safety of your personal data that is in our possession or under our control. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the personal data confidential. When you place orders or access your personal data, we offer the use of a secure server. All personal data or sensitive information you supply is encrypted into our databases to be only accessed as stated above.
CHILDREN Our services are not intended for—and we don't direct them to—anyone under 13. We do not knowingly or actively collect Personal Information from children under the age of 13. As a parent or legal guardian, please do not allow such children under your care to submit personal data to ARCREATE. In the event that personal data of a child under the age of 13 in your care is disclosed to ARCREATE, you hereby consent to the processing of the child’s personal data and accept and agree to be bound by this Policy on behalf of such child. We will close any accounts used exclusively by such children and will remove and/or delete any personal data we believe was submitted without parental consent by any child under the age of 13. we will take steps to delete such Personal Information and any associated user accounts.
TRANSFER YOUR INFORMATION OVERSEAS. Your personal data and/or information may be transferred to, stored or processed outside of your country for one or more of the Purposes. ARCREATE will only transfer your information overseas in accordance with Privacy Laws.
ACCURACY It is your responsibility to give us current, complete, truthful and accurate information, including Personal Information, and to keep such information up to date. We cannot and will not be responsible for any problems or liability that may arise if you do not give us accurate, truthful or complete information or Personal Information or you fail to update such information or Personal Information. We will reject and delete any entry that we believe in good faith to be false, fraudulent or inconsistent with this Privacy Policy.
PRIVACY POLICY CHANGES From time to time we may modify this Privacy Policy to reflect changes in the law, our Information collection, use and disclosure practices, features of the Service, or technology or for any other reason. We will let you know about such modification by revising the date at the top of the Privacy Policy that's available on our Services or, in certain cases and at our sole discretion, provide you with additional notice such as adding a statement to our Service homepage or providing you with an in-service notification. Modifications are effective upon posting. Your continued use of the Service after we post a revised Privacy Policy signifies your acceptance of the revised Privacy Policy. Previous versions of the Privacy Policy can be found here.
QUESTIONS AND CONCERNS? CONTACT US If you have any questions about our privacy practices or any of the terms or conditions of this Privacy Policy, please feel free to contact us via email at privacy@arcreate.co. Last updated: 9 September 2024